Return & Refund Policy

Return & Refund Policy

30-Day Unconditional Returns

We offer a 30-day unconditional return policy. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund. No questions asked.

How to Prove a Product Is Defective

If you believe your mat arrived with a manufacturing defect, please email support@Sakina.com with the following:

1. Your order number
2. Clear photos or a short video showing the defect
3. A brief description of the issue

Our team will review and respond within 24 hours. Approved defective item claims are replaced at no cost to you - no return shipping required.

Non-Defective Returns

1. Email support@Sakina.com with your order number to initiate a return
2. We will provide a prepaid return label (US orders only)
3. Items must be unused, unwashed, and in original packaging
4. Refund processed within 5 business days of receiving the return

Return Address

Sakina Returns
?????????????
China 301702

Processing Time

All mats are crafted to order. Please allow 7-10 business days for production before shipping.

Non-Returnable Items

Custom or personalized orders. Items marked as final sale.